TERMS AND CONDITIONS
This page has the function of acting as a sales contract between ESIERRASECURITY and its clients. This page details the terms and conditions of sale of the products and services offered by ESIERRASECURITY from the official website https://esierrasecurity.com. This is the only website from which ESIERRASECURITY sells its services or any other product. When you buy any ESIERRASECURITY product on its website, you are automatically confirming that you agree with all the terms detailed here. If you see an ESIERRASECURITY product on any other website that is not in the www.esierrasecurity.com domain, please do not buy it, as you would not get the original product or the ESIERRASECURITY support.
Read carefully the terms and conditions of sale below:
1) Seller and business details:
I am Emil Sierra, a consultant in security and CCTV businesses.
I act as a consultant in the United States, and my professional address is at 80 Nagle Ave, New York, NY, 10040, United States. You can contact me for professional proposals at e.s@esierrasecurity.com
I am the author and owner of the website www.esierrasecurity.com. In it you can find three services (Gold, Silver, Bronze) for an affordable price, with which you can ensure your security cameras and your investment.
Any product or service that ESIERRASECURITY will be available in the esierrasecurity.com domain and published on this website.
The sale pages contain all the information regarding the product or service that is being offered, and the most important details of the terms and conditions that are normally explained in the Frequently Asked Questions section, where all possible doubts that a client may have are resolved. have before deciding to buy.
2) Intellectual Property:
All the contents shown on this website (images, products, videos, etc.) are shown for reference purposes and are unique and exclusively belonging to their owners, under no circumstances ESIERRASECURITY do we claim to be the owner of them. Images and / or multimedia are subject to copyright and intellectual property.
The ESIERRASECURITY brand, both its logo and its name are subject to copyright and intellectual property. In no case will these rights be transmitted or assigned without the prior, explicit and written consent of ESIERRASECURITY directly.
The images displayed on this website were taken for advertising purposes and were declared as not Copyright at https://pixabay.com and https://www.pngegg.com.
3) Price and Taxes:
The prices are duly marked on the web, on the sale page of each of the services or products of ESIERRASECURITY. Prices are in dollars (United States) and I reserve the right to offer prices in other currencies for the convenience of my international clients. Even if you are from another country, you can pay in dollars with a debit or credit card without problems. It is a total price that includes taxes, if applicable in each case.
I reserve the right to apply discounts and price changes when I consider appropriate, as well as create discount coupons for promotions, conditions and duration that I consider appropriate.
To issue the invoices correctly I will need the client to fill in the information properly in the payment form.
Invoices are automatically emailed after payment has been made. If you do not receive your invoice, send me an email to e.s@esierrasecurity.com to request it and we will send it manually.
The Gold, Silver, Bronze memberships or others shown on our website have a biweekly, monthly, annual subscription modality as the case may be, which means that the client authorizes us at the time of purchase to charge the fee for automatically every fortnight, month or year, until the client decides to cancel.
If the customer purchases the membership on January 10, the next monthly payment will be automatically charged on February 10, and so on until the customer decides to cancel the subscription. If there is a failed monthly payment, our system will re-enter it three more times within the 1-week period. If it has not been possible to charge, the subscription will finally be canceled. The client will be able to reactivate it by re-targeting the membership from the sales page.
For each product or service, it is explained on the sales website if it is a single payment, if there is the possibility of paying in installments and if it is a monthly subscription. Each page of each product explains the payment method.
4) Cancellation of subscriptions:
In the specific case of the gold, silver, bronze membership, in its monthly subscription modality: The subscription has no permanence, that means that it is not required to be subscribed for a minimum of certain months. Therefore, the customer can cancel whenever they want. Cancellation must be made a minimum of 24 hours before the next installment passes. Once a fee has been collected, there is no possibility of refunding the money for it.
Once the subscription is canceled, the client will have access to the membership until the last day of the monthly payment they have paid. Then you will no longer have access to products, services.
To make the cancellation, the client only has to request it from the form that is duly indicated within the membership, in the “My Account” section of the client and in the “Base Field” product, which is where all the information about the membership. Once the cancellation request has been made using the indicated form, the ESIERRASECURITY team will process the cancellation of the subscription in less than 24 hours from the request.
Again, it is important to request cancellation a minimum of 24 hours before the next installment is charged, to avoid being charged, since cancellations are made manually.
Important: The request for cancellation of the gold suspension or another is not made by email, only by the form that we have indicated in this section. If you send us an email requesting cancellation, it does not count as a cancellation request submitted. This is because we receive many emails and some can be misplaced, go to the spam tray, or we may not see them unintentionally, therefore, cancellation requests by email or any other communication channel (Instagram, YouTube, Telegram, or any other) are not accepted. To cancel you can only do it from the cancellation form that you have in “your account” within the product platform and the process will take just a couple of minutes. You will not receive an email confirming the cancellation: simply fill in the simple form and our team will unsubscribe you that same day.
5) Payment method:
Payments are made through the sales page of the web, and you can pay with a secure payment with your credit or debit card through the Stripe system.
Payments are made with a debit or credit card securely through the sales page of the specific product or product you wish to purchase. Remember that we only have our sales pages in the domain https://esierrasecurity.com.
In the event that you acquire Gold in a monthly subscription format: Once the first payment of the membership is made, it is authorizing to make monthly payments of the fee automatically. We remember that the Gold membership is an automatic monthly subscription.
Example of how automatic charges work: If the customer purchases the membership on January 10, the next monthly payment will be automatically charged on February 10, and so on until the customer decides to cancel the subscription. If there is a failed monthly payment, our system will re-enter it three more times within the 1-week period. If it has not been possible to charge, the subscription will finally be canceled. The client will be able to reactivate it by re-targeting the membership from the sales page.
6) Availability:
Access to services is immediate once payment is confirmed.
If for any reason the client experiences a technical problem and cannot access, loses access, or cannot recover the password, he should only send an email to subscriptions@esierrasecurity.com so that we can help solve the problem within our working hours.
We depend on technology, and if at any time we suffer a technical problem within the platform, we will work quickly to solve it. No claim or refund of money can be requested due to technical failures of the system, as they are beyond our control. Our products are hosted on the Bluehost platform, which has a robust technical system to solve technical problems that may arise as in any other technological platform.
7) Returns and Cancellation Policy:
Satisfaction political guarantees are explained on the sales page of each product, service or products. You will always find it detailed in the frequently asked questions section.
For our memberships: Money refunds are not allowed. The monthly subscription has no permanence, which means that you do not have to stay a minimum number of months, you can cancel whenever you want. Therefore, if once subscribed you do not want to continue, you did not like it or it is not what you are looking for, you can cancel your subscription and you will not be charged any other fee. The maximum risk that the client has when trying one of our memberships is the cost of the first monthly payment.
Our memberships do not offer the possibility of buying the product with a single installment “forever” and thus not having to pay monthly.
Guarantees of Satisfaction of Programs or Services: The programs or services do not have a money-back policy because they are hours of services that ESIERRASECURITY dedicates (and they are not recorded products that are already made).
8) Data Protection:
The data requested will be essential for the performance of the services or the delivery of the products, in each case. As well as the realization of the invoices.
I also inform you that your data will be added to a mailing list, in order to be able to send you valuable information and promotions, by virtue of the services or training that you have acquired. If you do not want to receive this information and you want me to delete your data, you only have to unsubscribe from said mailing list using the link “Unsubscribe” or “unsubscribe” that you will see at the bottom of the emails I send you. In addition, you can also send me an email with the concept “Cancellation of data” to my contact address e.s@esierrasecurity.com.
In addition, I confirm that I comply with current regulations on data protection (Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of the Organic Law and other regulations in force). For more information on data processing and the privacy policy of this site, you can click on this link: Data Protection.
9) Prohibitions:
It is strictly forbidden to share passwords for accessing a product with other people, or to buy the product between several people or businesses with the intention of saving money and sharing a product access between several individuals. It is an illegal practice and it causes an economic loss to this business. Each access to the product is personal and non-transferable.
If ESIERRASECURITY detects that this practice has been carried out by a client, that client will lose access to the product forever and will not have the possibility of requesting a refund, it will be banned from acquiring any other product, services, or free product, and we will reserve how many actions civil or criminal laws are within our power to safeguard the rights of this business.
10) Applicable law and jurisdiction:
The relationship between ESIERRASECURITY and its clients will be governed by current regulations of the State of California, USA. Any controversy will be submitted to the Courts and Tribunals of the city of San Francisco, California, unless the applicable Law provides otherwise.
11) Modification of the conditions of sale:
ESIERRASECURITY reserves the right to modify the conditions at any time, taking into account the needs of the website, the business, and current legislation.
In the event that there are modifications in the conditions of the products or services, it will be reported on this website, and if it is about very significant modifications, to customers and clients by email as possible.
12) Acceptance of the conditions of sale:
The contracting of any service or training at ESIERRASECURITY automatically implies acceptance of the terms and conditions of this website.
If you have any questions, you can contact ESIERRASECURITY directly by email: e.s@esierrasecurity.com
13) Disclaimer of Responsibilities:
ESIERRASECURITY cannot guarantee the technical continuity of the website, failures or interruptions in the web service, nor that the website (and, therefore, access to online products) is always accessible, for reasons beyond our control. Sometimes there are technical problems, viruses, fortuitous attacks on the web, or any other problem that causes the impossibility of accessing a training or service through the web. We are committed to working to solve these problems as quickly as possible, but it will not be admissible to request compensation of any kind if this occurs, nor a payment of the price of the product or a part of its price.
ESIERRASECURITY also reserves the right to sell the business, transfer it or close it. If this is the case, customers will be informed by email as much as possible. In the event of a business closure, access to training (digital products, memberships) will be lost due to the closure of the business and the web platforms that host its contents and products, and no compensation may be requested, or money back.
If the website or the business finds it necessary to permanently close and stop giving access to the products, ESIERRASECURITY will only pay the amount of the products online to those customers who have purchased the product online three weeks before the closing of the company.
The purchase of products and / or memberships in ESIERRASECURITY implies the acceptance of this clause.
